Refund policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

1. General

For social media services to be eligible for a return, your order must be still on our waiting list. Refunds are not available as quick as your order is ,,on the way''. For regular physical products returns are accepted within 30 days from the date of receiving the shipment, if the buyer will pay the shipping costs both ways and if the product is still new – never been used.

2. Additional non-returnable items:

Gift cards, downloadable software products, discounts, special offers.

3. Procedure

To complete your return, please contact us on sales@socialgladiators.co.uk If your refund request will be approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4. Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@socialgladiators.co.uk.

5. Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your payment method, the time it may take for your exchanged product to reach you, may vary.

6. Sending your parcel back

Please take into account that our regular products are sent by traditional post or courier service directly from the producer with its registered office in the EU. Delivery time in this case is from 5 up to maximum 10 working days. Returns needs to be sent to Poland, it is only single available place to post your parcel back.